Depending on the configuration of the ticketing system, it will be possible to choose to which person or group of people you would like the system to communicate the opening of the ticket, so that they can participate in it. Thus, as soon as you open it, a notification of the ticket opening will be sent to these people by email.
For example, the alert could reach the person in charge 1st line SEIM monitoring then he or she will get a notification on what is an incident and it’s details. Then the respective L1’s will take it and start analyzing by following the defined IR Process.
In this module you will learn “How to create tickets using ticketing tool, how to follow the incident repose, how to deal with the diffetent type of tickets and many more ..”